Detail Information
| Category | Article |
|---|---|
| Author | Nakajima, Kentaro：Tsuyoshi Tsuru：Katsuhito Uehara |
| Article Title | The Impact of Brokerage in a Communication Network on Productivity: Evidence from Sensor Data |
| Institution | Connections |
| Volume | Vol.44 |
| Number | Issue1 |
| Page | 1-20頁 |
| Date | 2024/05/29 |
| Abstract | Problem-solving effectiveness is key to organizational performance. To solve problems, gathering information from colleagues is critical, and positioning brokerage in communication networks is beneficial. The communication network for problem-solving is formed depending on the nature of the problem. Thus, the problem-solving network is the relational event network, and the connection of the problemsolving network dynamically changes over time depending on the problem basis. This study investigates the dynamics of brokerage in a problem-solving network and its impact on productivity in a company that provides technical support and troubleshooting for the IT system that its corporate customers use. By exploiting highfrequency data on face-to-face communication among employees collected by wearable sensors, we established the following results. First, the communication partners of each employee change weekly, which is a reasonable time to solve problems in the company. Second, with the change in the communication network, employees who position brokerage also change on a weekly basis. Third, while brokerage in a week has a positive impact on employee performance during the week, it has no impact on employee performance in the following week. |
| Notes | |
| URL | https://sciendo.com/article/10.21307/connections-2019.030?tab=article |
| Label | 経済学, 経営学, ネットワーク |
| Register date | 2024/05/29 |
